Assistive Technology Support Services
Overview
ICRC's highly experienced team of professionals has provided thousands of disabled employees with assistive technologies and support enabling and ensuring optimal productivity in the workplace. ICRC services include:
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Program management
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Consulting
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Requirements and needs analysis
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Product configuration and integration
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Deployment planning and implementation
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Training
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Help desk user support
Deployment Planning and Implementation
Successful deployment of assistive technology requires specialized technical expertise and effective logistical execution. ICRC ensures a seamless deployment by managing project planning and deployment in concert with the needs, roles, milestones and reporting requirements of its clients.
Needs Analysis
Each employee with a disability has particular needs that must be addressed within the context of his or her workplace and job duties. ICRC eliminates costly mistakes by examining a disabled employee's abilities, tasks, and environment to determine which assistive technology products and services best meet the worker's needs. Sensitive analysis of a disabled worker's requirements, coupled with a comprehensive knowledge of assistive technology, allows ICRC to provide greater satisfaction and productivity for both the employee and supervisor.
Training
ICRC provides comprehensive assistive technology training. From curriculum development to training users of all skill levels, ICRC has broad, in-depth experience with a wide range of hardware and software configurations. ICRC’s training is customized to each agency’s personnel and environment.
User Support/Help Desk
User support is perhaps the most overlooked piece of an information technology system. A company’s existing support network is rarely equipped to support the nuances of assistive technology. It is too often assumed that co-workers can support less experienced employees, a system that results in lost productivity for the employees needing and providing the support. ICRC has years of experience in the field of specialized assistive technology help desk services. Working with end users and tier one support, ICRC’s help desk technicians resolve users’ problems without having to escalate them to another department.
Product Evaluation
Matching the right product with the needs of a client requires extensive experience with the full spectrum of assistive technology. ICRC monitors and tests newly available assistive technology on a continuous basis, and can match the right product with the assistive technology plans of any agency.
Requirements Analysis
Understanding the software and hardware components of a customer's computing environment, along with the physical workspace in which it operates, is crucial to making cost-effective and productive assistive technology choices. ICRC's experienced staff works with managers, IT personnel, and disabled employees to review their information technology environment and assistive technology needs to determine the best products and services to deploy. By bringing the input of all stakeholders to the design phase of the project, greater buy-in is achieved for the introduction of the new technology.
Integration and Configuration
Assistive technology is rarely a turnkey solution. It must be carefully integrated into existing systems in order to guarantee compatibility and effectiveness. ICRC integrates appropriate assistive technology with an organization’s existing computer systems. ICRC’s tailored approach to integration is designed to meet users’ varying requirements. Recognizing that usage of assistive technology differs from user to user, ICRC configures the assistive technology to ensure that all users’ needs are met.
Contact Information
For more information about the Assistive Technology Support Services provided by ICRC, please contact Matt Ater at (703) 488-3485 or mater@icrcsolutions.com.
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